Website User Survey Initial Impressions Initial Impressions What is your first impression upon visiting the homepage? * Is it easy to find the ‘request a new appointment’ and ‘refer a new patient’ actions while browsing through the website? * Very difficultSomewhat difficultNeither difficult nor easySomewhat easyVery easy How would you rate the readability and clarity of the content? * Very difficult to read and understandSomewhat difficult to read and understandNeither easy nor difficult to read and understandSomewhat easy to read and understandVery easy to read and understand Browse through some of the pages of the website. Please note any distractions or elements on the pages that negatively caught your attention. If there are no distracting elements, please type N/A. Requesting an Appointment You have been referred to Dr. Swart for lung cancer in Tucson. Please look for Dr. Swart's profile on the website and find her contact information. How easy or difficult was it to find Dr. Swart’s contact information? * Very difficultSomewhat difficultNeither difficult nor easySomewhat easyVery easy Before you request an appointment, you want to check what insurance is accepted. Please find information on insurance on the website. How would you rate the process of accessing information about insurance coverage? * Very difficultSomewhat difficultNeither difficult nor easySomewhat easyVery easy How important is having easily accessible information on which insurances are accepted when deciding which cancer center you would choose for care? * Not very importantSlightly importantSomewhat importantImportantVery important You need to request an appointment online. Please navigate to the page where you can request an appointment. How easy or difficult was it to locate where to request an appointment on the website? * Very difficultSomewhat difficultNeither difficult nor easySomewhat easyVery easy Cancer Approach You want to learn more about your newly diagnosed lung cancer. Navigate to find some informational content on lung cancer. How accessible was this information? * Very difficult to accessSomewhat difficult to accessNeither difficult nor easy to accessSomewhat easy to accessVery accessible Look for information on Arizona Oncology's approach to lung cancer treatment. How confident do you feel about the treatment options offered? * Not at all confidentOnly a little confidentNeutral or unsureConfidentVery confident Patient testimonials You want to see what other patients have to say about Arizona Oncology. Please find patient stories or testimonials on the website. How easy or difficult was it to find patient stories or testimonials through the website? * Very difficultSomewhat difficultNeither difficult nor easySomewhat easyVery easy Did the patient stories or testimonials improve your confidence in the care that you would receive at Arizona Oncology? * YesNoI can't answer this question Please rate the effectiveness of these patient testimonials and stories to envision yourself receiving care at Arizona Oncology. * Very ineffectiveSomewhat ineffectiveNeither effective nor ineffectiveSomewhat effectiveVery effective Clinical Trials Dr. Swart suggests you would benefit from some of our clinical trials. Navigate to the clinical trial page. How would you rate the readability and clarity of the content? * Very difficult to read and understandSomewhat difficult to read and understandNeither difficult nor easy to read and understandSomewhat easy to read and understandVery easy to read and understand How would you rate the readability and clarity of the content? Select the Tucson/Southern Arizona region for clinical trials. Search for a lung cancer clinical trial. How easy or difficult was it to find trials for lung cancer? * Very difficultSomewhat difficultNeither easy nor difficultSomewhat easyVery easy Select the Tucson/Southern Arizona region for clinical trials. Search for a lung cancer clinical trial. How easy or difficult was it to find trials for lung cancer? Did you feel there could be an improvement in the accessibility of clinical trials? If so, how do you think this could be improved? * User Experience For this next section, take some time to explore the website's different pages. Explore the blog, about section, resources for patients and caregivers, etc. How would you rate the effectiveness of the website in conveying Arizona Oncology's expertise and why we're considered a top destination in Arizona for cancer care? * Very ineffectiveSomewhat ineffectiveNeither effective nor ineffectiveSomewhat effectiveVery effective Rate your confidence in the website's ability to reassure you regarding the quality of care you would receive at Arizona Oncology. * Very low confidenceSomewhat low confidenceNeutralSomewhat confidentVery confident How likely are you to recommend Arizona Oncology to someone looking for cancer care? * Very unlikelySomewhat unlikelyNeither likely nor unlikelySomewhat likelyVery likely What makes you likely to recommend Arizona Oncology? (Select all that apply) * Website conveys that they will be in good handsPhysician expertise is adequately promotedClinical trials are easy to findComprehensive approachSupport services availableAppointments can be requested onlineI can't answer this question What makes you unlikely to recommend Arizona Oncology? (Select all that apply) * Website does not convey that they will be in good handsPhysician expertise is not adequately promotedClinical trials are not easy to findNot a comprehensive approach to careSupport services not availableI can't answer this question What improvements could make you more likely to recommend Arizona Oncology for cancer care? Please type N/A if you have no recommendations for improvement. How easy or difficult was it for you to navigate the website and find what you were looking for? * Very difficultSomewhat difficultNeither difficult nor easySomewhat easyVery easy Did you find the search functionality effective in helping you find what you need? * YesNoI can't answer this question Did you notice any spelling or grammatical errors in the content? * YesNoI can't answer this question How would you describe the tone of the website? Select all that apply. * ProfessionalFriendlyEmpatheticKnowledgeableI don't like the tone of the website.I can't answer this question If you experience any difficulties with vision or other impairments or speak a different language, how accessible is the website? Is there anything that you think could be improved? If none of these apply to you, please type N/A. What aspects of the website did you find most helpful, and what areas do you think could be improved to better serve patients' needs? Are there any areas where you found the website particularly helpful or confusing? Can you recall any specific positive or negative emotions you experienced while interacting with the website? Please rate your overall satisfaction with the website's usefulness. DissatisfiedSomewhat dissatisfiedNeither satisfied nor dissatisfiedSomewhat satisfiedVery satisfied Submit If you are human, leave this field blank.
